Hi there, we’re Teknolog Market. This privacy policy outlines how we handle your personal information if you’re a Teknolog Market buyer, user, or visitor to our site. It applies to all services offered by Teknolog Market, including IT consultancy, custom software development, remote support, and eCommerce consultancy services.
When we say ‘we’, ‘us’, or ‘Teknolog Market’, we’re referring to Teknolog Market and our services. If we mention ‘policy’, we’re talking about this privacy policy. If we refer to ‘terms of service’, we mean the terms for using our services, which are available separately from this policy.
The type of personal information we collect
We collect various types of personal information from visitors, users, and clients of our services. Common personal data we collect includes:
- Personal Identification Information: Such as your name, email address, mailing address, phone number, and other details that help us process your inquiries or provide services.
- Payment Information: To facilitate payments, we collect billing information such as credit card numbers, billing addresses, and other transaction details.
- Web Analytics Data: This includes information about your browser type, device type, IP address, browsing activity, and other statistics to help us improve our services and user experience.
- Support Requests: When you submit a support request, we collect the information provided, including the nature of the issue, communications, and follow-up.
- Surveys and Feedback: If you participate in surveys or provide feedback, we collect your responses to improve our services.
For those applying to work with us, we may also collect CVs, cover letters, and interview notes.
How we collect personal information
We collect personal information in several ways:
- Directly from you: When you sign up for an account, subscribe to our services, contact us, or submit any personal details to us directly.
- Automatically: Through cookies and web tracking technologies as you use our websites, applications, and services.
- Third-Party Sources: Sometimes we may receive personal data from third parties such as service providers, partners, or other sources with your consent.
How we use personal information
We will use your personal information:
- To fulfill contracts: For example, processing your support requests and addressing pre-purchase questions.
- For operational purposes: Such as providing you with the services described on our site, verifying your identity, responding to support tickets, and facilitating dispute resolutions.
- For legitimate business interests: These include improving the functionality of our website and services, conducting analytics, sending operational news or updates, and managing relationships with customers.
- For marketing: If you have opted-in to marketing communications, we may send you promotional offers and marketing information related to products or services that may interest you.
- For legal compliance: We may need to disclose or use your information as required by law, for example, responding to government requests or complying with legal obligations.
How we disclose your personal information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We work with third-party vendors, including payment processors, email marketing services, hosting services, and analytics providers, to help us deliver our services.
- Legal Compliance: We may share personal data to comply with legal requests, including subpoenas, court orders, or investigations by law enforcement.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the new owner.
- Subcontractors and Advisors: We may disclose your data to our professional advisors (e.g., lawyers, accountants) or subcontractors for the purpose of performing services on our behalf.
How we store and protect your personal information
We store your personal information securely on servers managed by us or third-party service providers. We use encryption, firewalls, and other security measures to protect your data from unauthorized access, loss, or misuse. Your data is stored in data centers that meet industry-standard security requirements.
Your rights and access to personal information
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update any incorrect or outdated personal information.
- Deletion: Request that we erase your personal information, subject to legal and contractual limitations.
- Opt-Out of Marketing: You can opt-out of marketing communications by using the unsubscribe option in emails or contacting us directly.
For any questions about your rights or to make a request, please contact us.